Returns Policy

RETURNS & REFUNDS

We want you to be 100% happy with your shopping experience and we will provide a refund on any item (unless otherwise stated below) within the UK. Please return your item(s) unused and in original condition, as you received it, within 30-days from the date of purchase.

If you wish to exchange an item for any reason, please place a new order for the items that you want. Please note that it is your responsibility to pay for the return postage costs if you live outside of the UK, no postage costs are refundable. We cannot assume responsibility for returned items that are lost in the post. Your statutory rights are not affected.

  • All Item(s) will be inspected upon return
  • Item(s) must be returned with all original packaging intact and tags attached. Item(s) returned with incomplete or damaged packaging or missing or unattached tags may be refused or subject to a restocking fee
  • In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you
  • For health and safety reasons face masks cannot be returned for an exchange or refund
  • Please retain your proof of postage
  • If you pay for a delivery service, we will not refund the delivery cost unless the item is faulty or the incorrect item has been sent to you
  • We can offer an exchange programme at this time, please email us at contact@etcshop.co.uk with your requirements.
  • Orders placed online must be returned to company address provided at on our contacts page.

How do I return an item?

Please send your return direct to us. Package your item up securely and make sure you include the following details:

  • Original order number
  • Name and address
  • Brief outline of the reason for return and if you would like the item exchanged, replaced or refunded

We strongly recommend you use a service that provides a certificate of postage and a tracking number.

INTERNATIONAL RETURNS

International customers have 30 days from their order date to return unused items and with all original packaging intact and tags attached. Please note that we cannot offer free international returns. Refunds on international returns will include only the amount paid for the products and do not include refunding duties, taxes and fees, this will need to be reclaimed from your local customs office. We strongly recommend you use a service that provides a certificate of postage and a tracking number as we are not responsible for items that do not reach us.

CANCELLATIONS

You can cancel anytime from placing your order up to the end of a period 30 days after you take possession of the goods (or in the case of a multiple order, the last part of the order).

REFUNDS

Refunds will be processed to the original payment method only, and processed within 48 hours from receipt of the return.

Please feel free to email contact@etcshop.co.uk if there are any questions.